Legal
Terms of Service
Plain English: Book a clean, leave your bins out and empty, pay after we're done. No deposits, no GST, no cancellation fees. We'll always confirm any extra charges before adding them to your invoice.
1. Our services
FreshBin Co. provides bin cleaning services in Coquitlam and the surrounding Tri-Cities area (Port Moody, Port Coquitlam) and select Metro Vancouver communities. Services include pressure washing, soap scrubbing, sanitizing, and deodorizing of household waste and recycling bins.
FreshBin Co. also offers commercial bin cleaning services for strata corporations, property management companies, and multi-family residential properties. Commercial service is available by arrangement — contact us at info@freshbinco.com or visit /commercial for details.
2. Booking
Services are booked through our online booking system at freshbinco.com/appointments. By completing a booking, you confirm that:
- You are 18 years of age or older
- Your bins will be accessible and empty at the scheduled time
- The service address is accurate
- You are authorized to request service at that property
3. Pricing
All prices are in Canadian dollars. FreshBin Co. is a small supplier and is not registered for GST/HST. No tax is added to your invoice.
| Bin type | One-time price |
|---|---|
| Small rollout bin | $20 |
| Medium rollout bin (most common) | $25 |
| Large rollout bin | $35 |
| Recycling box / tote (blue, up to 80L) | $10 |
Monthly recurring plan
Per-bin monthly rate: Sm $15 · Med $20 · Lg $30 per visit. A complimentary recycling box / tote clean is included on every visit. Subject to a separate Recurring Service Agreement.
Bi-monthly recurring plan
Discounted recurring rate — contact us for exact pricing. A complimentary recycling box / tote clean is included on every visit. Subject to a separate Recurring Service Agreement.
Build-Up Fee — +$15 per bin
Applies when a bin requires significant scraping or extra time beyond a standard clean. This fee applies to the first clean only — once on a regular schedule, it no longer applies. Always confirmed on-site before proceeding — never added without your approval.
Commercial pricing
Commercial and strata pricing is quoted individually based on bin count, size, access, and service frequency. Contact us at info@freshbinco.com for a quote.
4. Payment
Payment is due after the service is completed. A payment request is sent to your booking email after each completed service. No GST is charged.
Interac e-Transfer is our primary payment method. We also accept cash on-site. Card payment via Stripe is available for recurring plan clients and by arrangement for one-time bookings. Commercial clients may be invoiced with net-7 or net-14 payment terms by arrangement.
5. Cancellations and rescheduling
We ask for at least 24 hours' notice if you need to reschedule or cancel. Use the reschedule link in your confirmation email, or contact us at info@freshbinco.com. Cancellations with less than 24 hours' notice may not be rescheduled to the same day or week, depending on availability.
Recurring plan clients: Service dates are coordinated around your municipal waste collection schedule. We confirm your service date each cycle before the visit.
6. Service access requirements
You do not need to be home. Bins need to be empty and accessible from the street or an agreed location at the scheduled time.
If we arrive and cannot access the bins, we will contact you the same day to reschedule at no charge. This courtesy applies once per customer. If access issues occur a second time, we reserve the right to invoice at 50% of the service rate to cover travel and time.
7. Build-Up Fee
If bins contain significant buildup requiring additional time beyond a standard clean, a $15 per bin Build-Up Fee applies. This fee applies to the first clean only — once bins are on a regular cleaning schedule, the fee no longer applies. We confirm this with you before proceeding. If we cannot reach you, we complete a standard clean at the original rate and note the buildup on the invoice.
8. Out-of-area transit fee
Customers outside our core Tri-Cities service area may be subject to a transit fee. If applicable, this will be communicated before your booking is confirmed.
9. Right to refuse service
FreshBin Co. reserves the right to decline or discontinue service at our discretion, including where bins contain hazardous or biohazardous materials, access is repeatedly unavailable, or payment for previous services remains outstanding.
10. Warranties and disclaimer
FreshBin Co. will perform services with reasonable care and skill. We do not guarantee specific results — such as complete odour elimination in heavily contaminated bins — where outcomes depend on factors outside our control.
11. Limitation of liability
FreshBin Co. is not liable for pre-existing damage to bins, lids, wheels, or property; damage resulting from bins in poor structural condition prior to cleaning; or indirect, incidental, or consequential losses. Our maximum liability is limited to the amount paid for the specific service in question.
12. Disputes
If you have a concern, please contact us first at info@freshbinco.com. We commit to responding within 3 business days.
13. Changes to these Terms
We may update these Terms from time to time. For material changes, we will notify recurring clients by email at least 14 days before the change takes effect.
14. Privacy
Our collection and use of your personal information is governed by our Privacy Policy.
15. Governing law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
16. Contact
FreshBin Co.
Coquitlam, BC
info@freshbinco.com